FAQ: Earthlock: Festival of Magic (Wii U, PS4, XBO, PC & Mac)
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I just want the sequels without any of the other rewards - is that possible?

Yes, please choose the $15 (early bird!) or $20 dollar tier for the 1 digital copy. And then add $30 for the Volume 2 & 3 Add-on. Last updated: Mon, Mar 10 2014 6:29 pm EDT

I backed 'Festival of Magic' back in the Nov/December campaign. Does that pledge not count? Do I need to pledge again to get the game?

First of all - thank you for supporting the first campaign! We did cancel that campaign due to the lousy timing, which means that you were never charged for your backer pledge during that time. This means that you will need to pledge again with this new campaign in order to take advantage of the new kickstarter reward tiers. Last updated: Mon, Mar 10 2014 6:29 pm EDT

What platforms will 'Earthlock: Festival of Magic' be available for? What about sequels?

We are a small team, so each platform will be handled carefully, but we intend to launch the game on Wii U, Xbox One, PS4, Linux, Mac, and PC (both Windows 7 and 8) We would like to launch the sequels on the same platforms, but we won't know more about that until some time has passed. Other platforms may be ported to at a later date. Last updated: Wed, Mar 12 2014 2:42 am EDT

What are the add-ons for this kickstarter?

To get add-ons, you pledge normally and select the reward tier of your choice and then add the price of the add-on to your pledge. To get an extra digital download of the game: $20 The Earthlock T-shirt: $40 (+$5 for international shipping) Earthlock Poster: $30 (physical - and add +$5 for international shipping) Unique Weapon (digital key for exclusive KS in-game weapon) - $5 Reckless Skin (digital key for exclusive KS skin for the Overworld vehicle) - $15 Character Skins (digital key for exclusive KS character skin for Amon and Ive) - $10 Earthlock Sequels: $15 for digital download of volume 2, $30 for digital download for 2 and 3 (allow approximately 12 months between each release) Last updated: Mon, Mar 10 2014 6:29 pm EDT

I have found a bug with the demo! What do I do to tell you about it?

Thanks for checking out the demo! If you'd like to contact us directly and let us know you thoughts and experiences... or want to let us know about a bug, please feel free to use the contact form on our website, which can be found here: http://www.fomgame.com/contact.html Last updated: Mon, Mar 10 2014 6:29 pm EDT

What languages will Earthlock support?

English, Spanish, French, German, Norwegian, Russian, Korean, Japanese, Chinese to mention some. We are planning to make this without voice over. The reason for this is that we want to make a long story with lots of dialogue, and this would be very, very expensive to make with voice over. But since we are not planning voice over we can relatively cheaply translate the game into many languages. So if we see we have many gamers requesting one language the barrier is not so high to fulfill that request. Last updated: Tue, Mar 11 2014 5:21 am EDT

Will the PC version have controller support?

Yes! Last updated: Wed, Mar 12 2014 2:42 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://earthlock.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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